Customer Success Manager

Remote   |   Full Time

Hubilo is not just another startup story. It's the story of a young duo that seized an unprecedented event to pull-forward an entire industry — the $400 Bn Events industry that was among the hardest hit by the pandemic. While it brought existing business models to a grinding halt, Hubilo saw the opportunity to turn canceled conferences into virtual events and bring people together in a dramatically more convenient and engaging manner. Cornered by an approaching bankruptcy, we saw this once-in-a-century opportunity to recreate a business we had started five years ago.

We pivoted from the physical world to reimagine how people connect, interact, and get things done in the virtual world. A virtual world where we seamlessly extend the human experience and effortlessly make network intelligence accessible to both organizers and attendees. We transformed the vast array of interaction data into a system of engagement to turn Events into networks and attendees into relationships. The shift to intelligent experiences will be irreversible going beyond the pandemic, and it will be hard to imagine any memorable event that is limited to the physically present.

Our vision is to create compelling virtual spaces(venues) where human connection is celebrated, shared experiences advance, and network intelligence amplifies.

To nurture and create intelligent and personalized experiences for our Global customers, we are hiring a World-class team to lead from the front.

As a Client Success Manager, you will be responsible for creating long term, trusting relationships with our customers. You will also be responsible to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

Ultimately you are accountable for coordinating with our sales and tech team while keeping our clients satisfied and engaged with our products and services in the long-run.

What you bring to the table:

  • Candidate must have a minimum of 3-5 years of experience in delivering client-focused solutions to customer needs.
  • Prior working experience in a support role for a SAAS product will be an added advantage.
  • Excellent listening, negotiation, and presentation abilities.
  • Excellent verbal and written communication skills.
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Actively seek opportunities for new business with existing clients and/or identify areas of improvement to help the Sales Team.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on Product Usage/performance.
  • Assist with challenging client requests or issue escalations as needed.
  • Proficiency in using MS Office (particularly MS Excel).
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Prior experience with events industry preferred.
  • Ability to work in a 24/7 environment

What do we look for in people? 

Openness to unlearn, collaborate seamlessly across borders, enjoy working in a remote and fast-paced environment, curious and passionate about solving customer problems, consensus-driven decision-making approach, persuasive communication, and precision for details

Educational Qualification:-

BA/BS Degree in Business Administration or MBA or any equivalent graduation or post-graduation.

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